Overview
Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Other items that cannot be returned:
Gift cards
Downloadable digital products
type of shipment
We only ship by letter or small package without tracking. The shipment is made by the delivery service of your country. It has happened that a shipment has been lost. Please note that I will not replace shipments lost in transit.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your wallet again. If you’ve done of this and you still have not received your refund yet, please contact us at gm@kanuto.io.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kanuto.io and send your item to the address that we will send you by email.
Shipping returns
To return your product, please contact us by email. we will provide you with a shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at gm@kanuto.io for questions related to refunds and returns.
